Summary: To provide IT Service Support for employees and guests in a fast-paced, 24x7 environment. Responsible for deploying and supporting Windows and Macintosh Operating System, including Microsoft Office Suite, Adobe Creative Suite, Anti-Virus and enterprise applications, such as CRM, POS & PMS. Additionally, to provide desktop computer hardware and printer maintenance, infrastructure cabling and network connectivity, supporting of VOIP PBX and Phones, and Audio/Visual & Satellite TV Systems. Assist Systems and Network Administrators with hardware, application and network deployment.
Qualifications:
- Four years’ experience with Microsoft Windows Desktop Operating Systems, including installation and support, required
- Four years’ experience installing and supporting Windows Office applications and Outlook e-mail, required
- Hands-on experience with Windows Active Directory Services, Microsoft Exchange & Windows Terminal Services Server
- One-year experience in network cabling (Cat5e/6)
- Strong networking skills, including TCP/IP, DNS and DHCP configuration and troubleshooting, desired
- Experience with PC computer hardware installation, maintenance and repair
- Experience with HelpDesk support disciplines, policies and procedures
- Experience with desktop performance monitoring, network connectivity, problem diagnosis, desktop management and remote administration.
- Experience with Macintosh Computers and Mac OS X, desired
- Excellent communication and customer services skills.
- Ability to work in an extremely fast-paced, 24x7 hospitality work environment, meeting deadlines when required
- Comptia A+, MCDST, 2-Year Technical Degree, or equivalent experience required
Licensing Requirements:
- Class III Gaming License
Essential Job Functions:
- Provides Helpdesk support to employees and guests
- Reports directly to the IT Helpdesk Supervisor
- Able to work Night, Graveyard & Weekend shifts
- Assist System and Network Administrator with projects and deployments
- Adhere to Helpdesk support ticket system for documenting and tracking support issues.
- Follow WSGC & LTGA gaming regulations, and company/department Internal Controls, policies and procedures
- Communicates and participates within IT department staff by contributing and learning from group members.
- Other duties as needed.
Physical/Mental Requirements:
- Constantly talking or hearing; standing; walking; sitting; using hands to finger; handling or feeling objects, tools or controls.
- Constantly requires specific vision abilities of close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- Occasionally climb ladders, work & balance at heights, stooping, kneeling, crouching or crawling.
Working conditions:
